Privacy matters but it can be confusing. This page explains my approach to privacy and how it affects you.

Short version

• I collect anonymous statistics about your visit to my website, like which of any of my pages you viewed.

• If you sign up using the website I take great care to keep your information safe and I’ll never share it with others without your express permission.

• I never share your data with 3rd parties except to help me deliver my own value.

These are just the key points. If you need detail, keep reading.

Measuring my visitors

I measure visitors from the website and products using Google Analytics. This service records what pages you view within the site, how you arrived at the site and some basic information about your computer.

I anonymize the data in Google Analytics so I don’t know who you are; just that somebody visited the site.

The information I collect helps me understand what parts of my site are doing well, how people arrive at the site and so on. Like most websites, I use this information to make the website better.

You can learn more about Google Analytics or opt out if you wish. Google Analytics data is automatically deleted 26 months after your last visit.

My website and products include videos hosted either by Hostinger or YouTube. They record anonymous, aggregated statistics that help me optimize the content (e.g. at which points in the video are people most likely to stop watching).

Discussion comments

I allow visitors to discuss articles on the blog via third-party discussion apps. Before you can leave a comment, you must first press a button which loads the discussion plugin. Depending on the date they were published, most of the articles use Disqus comments plugin.

Once you have opted into leaving comments, these plugins may track your visit to my site. Disqus will know what pages you viewed and what you write in any comments you leave. Of course, all the comments you leave are also publicly visible on the Internet alongside your name, so I do not imagine this is a concern for many people.

If you log in via Disqus, the providers of these plugin will be able to link your activity to that network. In this way, your activity may be personally identifiable. You can learn more about their privacy policy by visiting this link.

Support

If you email me about technical support, I store this communication in Gmail/ GSuite /Google Workplace. Your email address, name and any other information contained in your message to me will be stored by them.

If you sign up for a service or product

When you sign up for or use any of my services and product, paid or otherwise I will record specific personal information about you, such as your name and email address.

I’ll also collect and store information about your use of my services or products so as to improve them. For example, I keep a log of what features are being used at any time.

I also log account and transaction history for accounting purposes, and to monitor my business activities.

Any data you provide me with is securely stored in databases managed by me and my team.

I delete your data from my server 12 months after you terminate your service with me. I may retain some information where it is legally necessary (e.g. for accounting reasons). If you wish for me to delete your personal data sooner, please email me at [email protected].

How do I use your information?

I may use the information I collect in the ff ways:

• Name: To address you appropriately and verify your identity

• Email Address: To serve as a point of contact, to share information and materials with you 

• Mailing Address: To ship your purchased orders if any

• Phone Number: To aid in efficient order deliveries

Improving your experience

Once logged in to one of my products or services, I may also track your visit using Hotjar or Fullstory.

These services record your activity while using my products so that I can analyze the experience of website users and diagnose problems. Sensitive data, such as passwords and payment details, are obscured from the recordings.

You can opt-out to the use of these services across all apps (not just on my site, jaychristteves.com products or services) using the following links: Hotjar opt out and FullStory opt out.

Emails

I may send you email notifications regarding your service (such as invoices) or which you have specifically requested (such as newsletters or notifications when a report is completed). You have the ability to opt out of any of this communication at any time.

I will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver my own services and products, as detailed above.

Paying for my services and products

I use Wise (Formerly TransferWise) to bill for all my services online if the customers are outside the Philippines, but when necessary I use a combination of PayPal and Recurly. When paying by credit card, I do not ever have any access to your credit card details. I share information with my payment providers only to the extent necessary for the purposes of processing payments you make via this website.

If you pay for my services or products via invoice, the information required to raise the invoice will be stored internally and via Google Drive.

However you pay, details of your financial transactions with me are stored in very reliable and secured data storages for the purposes of internal reporting that was explained above.

Internal communication

I use Slack, Dropbox, G Suite and Gmail for internal communication relating to sales and support of my products and services. In order to fulfill their duties, I may use these services to share basic contact details with colleagues, such as your name and email address. In all cases, I’ll treat your data with great care and abide by my data protection policies.

Security

jaychristteves.com and shop.jaychristteves.com takes many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:

• Use of SSL encryption for sensitive data

• Hardware stored in secured data centers behind firewalls

• All access to information restricted by password and/or secure key

• Restrictions to what information can be accessed via any location

Whilst I take great care to ensure any confidential information remains protected I cannot guarantee the security of data sent over the Internet.

Of course, you are responsible for keeping your password and user details confidential. There’s no one from jaychristteves.com or shop.jaychristteves.com will ever ask you for your password, any credit card details and sensitive and personal information, so please don’t trust anybody asking you for it.

Updates to this policy

I may update this privacy policy from time-to-time, particularly as technology changes. You can always check this page for the latest version. I may also notify you of changes to my privacy policy by email.

Any questions?

If you have any questions about this privacy policy or your personal data, please write to me via email with a subject “Privacy Policy” to [email protected]